To ensure you get the maximum benefit from your treatment please read the following information carefully, and should you have any questions, please feel free to ask either the Receptionist or your Therapist.
During your assessment and treatment, your Therapist might ask you to partly undress the area of your injury so that they can fully assess it. Towels will be provided for your dignity. They may also ask you to perform movements or tests that may make your symptoms worse or better. To fully assess your problem there will be some physical contact between yourself and your Therapist. At any time should you feel uncomfortable in any way you can ask your Therapist to stop the treatment or assessment.
Physiotherapy should relieve your symptoms, however, certain treatments may at first make your pain worse for a short time before it gets better. Soreness later the same day or the following day is normal.
You may request a chaperone or you can be accompanied by a relative, or friend during your treatment sessions. By law, patients under the age of 16 must be accompanied by a parent or guardian at all times.
It is important we ensure that treatment is safe and appropriate for you. Please inform the Physiotherapist of any previous or underlying medical history you have including any implants, or pacemakers and the medications that you are taking.
Following your initial assessment we will routinely inform your GP that you have attended for treatment to ensure that you have continuity of care. This means that where onward referral for specialist consultation is required all parties are fully aware of the situation, minimising any confusion or delays.
The company has a legal responsibility to provide a safe and secure working environment for its staff. All patients are expected to behave in an acceptable manner, and aggressive, violent or abusive behaviour towards staff will not be tolerated and may result in you being asked to leave the clinic, reported to your referrer or even criminal proceedings.
Fees – Private Health Insurance:
For individuals with private health insurance, we are able to claim from your insurer on your behalf. Our invoice should be settled within 30 days of the invoice date. If your insurance company delay in settlement, you may be asked to settle the invoice.
Please check and follow your insurance company’s procedures. You may need to obtain a form and sometimes a referral from your GP. Please be aware of your level of cover and if an excess applies to your policy. If there is an excess on your policy, you will need to pay the clinic directly, as soon as the excess amount has been reached.
Fees – Self paying:
If you are paying for your own treatment, fees are payable on the day of treatment.
Payment is accepted by cash and credit or debit card.